We're Here to Help
Get support for your beauty and wellness journey. Our AI assistant Luna and support team are ready to assist you 24/7.
Choose Your Support Option
We offer multiple ways to get help. Choose the option that best fits your needs:
Get instant help with orders, billing, account access, or app issues — 24/7
Connect with our human support team for complex issues, billing, or account problems
Browse our comprehensive guides, tutorials, and frequently asked questions
Understanding Our Support Options
🤖 AI Assistant Luna
- • Instant responses 24/7
- • Perfect for quick questions and guidance
- • Can help with features, troubleshooting, and tips
- • Conversations are not stored or reviewed by humans
👥 Human Support Team
- • For complex issues, billing, or account problems
- • Email responses within 24 hours
- • Can access your account details to help
- • All conversations are stored for quality assurance
Frequently Asked Questions
Find quick answers to common questions about our platform and features.
Our AI uses advanced computer vision to analyze your skin's texture, hydration, radiance, and evenness. It provides personalized recommendations based on your unique skin characteristics and concerns.
Absolutely! We use enterprise-grade encryption and never share your personal data or photos with third parties. Your analysis results are stored securely and can be deleted at any time.
Our Free plan includes 2 AI analyses per month. Premium ($9/month) includes unlimited analyses, progress tracking, and advanced features. Pro ($19/month) adds priority support and exclusive content.
Yes! You can cancel your subscription at any time from your account settings. You'll continue to have access to premium features until the end of your current billing period.
Our AI analysis is highly accurate for general skin assessment. However, it's designed to complement, not replace, professional dermatological advice. Always consult a dermatologist for serious skin concerns.
We offer a 14-day free trial for all premium features. If you're not completely satisfied, you can cancel within the trial period for a full refund.
What Our Users Say
See how Luna and our support team have helped others on their beauty journey.
"Luna helped me understand my skin analysis results and gave me personalized recommendations that actually worked!"
"The customer service is amazing. I got help with my account issues in minutes, not hours."
"Luna is so knowledgeable about skincare and wellness. It's like having a personal beauty consultant 24/7."
Still Need Help?
Our support team is here to help you succeed on your beauty and wellness journey. Don't hesitate to reach out!